Refunds & Cancellation
Almavi's core principle: a refund is always made to the original payment method — the one you paid with — and is never frozen on an internal balance.
This is a courtesy translation of the Russian original. In case of any discrepancy, the Russian version prevails.
1. Refund to the original payment method
Almavi makes every refund to the original payment method — the one used for the payment (bank card or cryptocurrency). We never freeze refunds on an internal balance and never replace them with bonuses.
2. Right of withdrawal (EU law)
A consumer Customer may withdraw from the order until the item is purchased. The provisions of EU consumer law on the 14-day right of withdrawal apply to the agreement; statutory limitations apply to services already rendered at the Customer's request and to goods purchased for an individual order.
3. If the item is out of stock
If, after the request is placed, the item turns out to be unavailable or cannot be purchased, we refund the amount paid for that item in full — to the original payment method.
4. Refund timeframes
A refund is initiated within 5 business days after it is agreed. The actual time for the funds to arrive depends on the issuing bank or payment service provider.
5. Limitations
Once purchased, the item has been bought for the Customer's specific order, so the possibility of withdrawing from a purchased item is limited by applicable law. The cost of services already rendered (for example, delivery) is not refundable, except where required by law.
6. How to request a refund
To request a refund or cancellation, contact support and state the order number. Contact details are on the “Contacts” page.
More: Contacts